Refund policy

At BMS, we want to ensure that you are completely satisfied with your purchases. If for any reason you are not satisfied with a product you have purchased, we are here to help.

Returns:

• We accept returns within 30 days from the date of purchase.
• The product must be in new, unused condition with all original tags and packaging.
• To initiate the return process, please contact us through our customer support service.
• The customer is responsible for the shipping costs associated with returning the product, unless the return is due to our error or a manufacturing defect.

Refunds:

• Once we receive the returned product, we will inspect it and notify you about the status of your return.
• If the return is approved, we will process the refund to the original payment method within a reasonable time frame.
• Refunds may take a few days to appear in your account, depending on your bank or payment method.

Exchange Policy:

• We do not offer direct exchanges, but you can return the product by following the return process and make a new purchase.

Exceptions:

• Some items, such as personalized or intimate products, may not be eligible for return due to hygiene or customization issues.

If you have any questions about our return and refund policy, please do not hesitate to contact us. We are here to ensure your satisfaction with your shopping experience at BMS!